How a message actually reaches us
There is no server behind this website, which means there is nowhere for a contact form to post to. Rather than showing you a “message sent” confirmation that does nothing, the form above assembles your message and hands it to your own email program. You will see it in your outbox, and you press send yourself.
The practical consequence is that you always have a copy of what you sent, and you can tell the difference between a message that went out and one that did not. If your browser has no mail application configured, nothing will open — in that case write to support@pdf-craft.online directly.
What is worth writing about
- A tool that mishandled your document. The most useful reports say what you were doing, what you expected, and what you got instead. The size of the file, how it was produced, and which browser you used all help. Please do not attach the document itself — we would rather not receive your private files, and we usually do not need them to find the problem.
- Something on the site that is wrong. The guides make specific technical claims about how PDFs work. If one of them is inaccurate, we would genuinely like to know and will correct it.
- A tool you wish existed. Requests that come up repeatedly are the ones that get built. It also helps to hear what you are trying to accomplish, not only which feature you think would solve it.
- Questions about privacy. If anything about how the site handles your files is unclear, ask. The answers are all in the privacy and security pages, but those pages are only useful if they cover what people actually want to know.
What we cannot help with
Being clear about this saves you waiting for a reply that will not solve your problem:
- Recovering a PDF password you have forgotten. The unlock tool decrypts a document using a password you supply. Without it there is no way in, and that limitation is deliberate rather than something we can make an exception to.
- Recovering a file you have already replaced. Nothing is stored here, so there is no copy of your earlier version on our side. Whatever your device has is all that exists.
- Legal or compliance advice. We can describe exactly what the software does with your file. Whether that satisfies a particular regulation or contract is a question for someone qualified to answer it.
- Recovering documents from other services. If you uploaded a file to a different PDF website, only that website can tell you what became of it.
When you will hear back
PDFCraft is maintained by one person, so replies are not instant. Most messages get an answer within a few days. A clear bug report with steps that reproduce the problem tends to get both a faster reply and a faster fix, because it saves the guessing stage entirely.